An inbound voice agent that answers every call on the first ring.
They were missing a third of their calls — booked jobs walking to a competitor. We built a custom inbound voice agent that qualifies, quotes, and books into their calendar, with warm handoff to a human the moment things get weird.
Problem
Calls were landing while their two office staff were already on the phone. Voicemail conversion was bad and getting worse — roughly 32% of inbound rang out. Every missed call was a job going to whoever picked up next.
What we built
A custom inbound voice agent that answers on the first ring, qualifies the caller against their service area and job type, gives a ballpark quote from their rate card, and books the appointment directly into their calendar. It transfers to a human the second the call goes off-script, and every conversation is transcribed into their CRM with the reason it did or didn't book.
Stack
Claude · custom voice pipeline · Twilio · Google Calendar · a CRM they already liked.